Modification FAQ

Contact us with any questions not covered below.  

 

Q: When inquiring about a modification, what information should I provide?

A:  The more information we receive, the faster we can process your request. Please send the Technical Sales department:

  • Project location,
  • Project timeline,
  • Quantity of modified fixtures involved,
  • Purpose of modification,
  • Fixture output/wattage and voltage,
  • Relevant dimensions.

 

Q: How can I find out budget pricing?

A:  Budget pricing, if required, will be advised through our representatives.

 

Q: Can custom products be returned?

A: Custom products cannot be returned.

 

Q: What is the modification timeframe?

A: Approximately 8 weeks. Please allow 2 weeks for custom product drawings, 2 weeks for the finalized bill of materials, and 4 weeks for manufacturing.